• Supporting architects, specifiers and distribution channels with product knowledge, pricing, design advice and regulations, and dealing with inbound technical enquiries
• Technical presentations, including product presentations, toolbox sessions procurement, specification & CPD delivery to promote the use of WWHRS across the new-build sector
• Analysing building types and projects to provide specifiers and stakeholders with detailed advice on Recoup WWHRS and best practices
• Understanding/advising on the fundamentals of WWHRS, certifications, usage, future opportunities & initiatives, and wider environmental & Economic landscape
• Internal feedback sessions to the team, as well as Identifying end-user concerns & challenges for Group/Company/Team appraisal
• Develop industry-leading knowledge and be able to communicate that knowledge effectively
• Support internal and external customer service personnel teams as required (inc. product faults, claims, technical and installation support; marketing and technical writing)
• This is an office-based role, designed to maximise the benefit of our dedicated office space and bespoke presentation facilities (located in Long Stratton, Norfolk), while reducing environmental impact via reduced travel
• Some travel may occasionally be required for training, conferences, meetings and exhibitions

• Microsoft Office Suite (Word, Excel, Powerpoint)
• Teams or similar video conferencing systems
• Linkedin & business-related social media *
• HubSpot or similar CRM system *
• Dear Inventory *

* Desired, but applicants without knowledge or experience will also be considered

• £35k pa (linked to company performance, reviewed annually thereafter)
• No KPIs, just a company-wide, company-performance related bonus of +10% annual salary
• Flexible working environment with 4-day working week policy 100% pay | 80% hours | 100% commitment
  (Paid hours equivalent to 42.5 hours pw. Worked hours 34 hours pw inc breaks across 4 or 5 days)
• 4 weeks holiday, pro-rata (plus UK Bank Holidays)
• Company pension scheme (up to 8% employer contribution available)
• A carbon offset package for employees and their households

• Engaging | Confident | Friendly
• Open/willingness to learn
• Flexible attitude
• The ability to listen, understand & question
• Not individualistic, but able to focus on team success
• Environmental consciousness

• Well-developed communication skills | Technically minded (new sectors/products)
• Strong administration and IT skills
• A natural attention to detail
• Excellent/proven presentation skills
• The ability to balance customer empathy with commercial awareness
• Progress driven | Flexible | Ability to work in a close team | To mentor & be mentored

• A candidate’s relevant qualifications and / relevant experiences will be equally weighted
• Construction / manufacturing / M&E / Energy Efficiency technology: technical and/or specification experience is desired
• New build sector experience, ideally residential and/or non-residential is an advantage
• As is experience within National P&H distribution and merchanting groups, at a technical or specification level

• What is WWHRS and how does it work? – Click here
• Online remote technical presentation – Click here
• Recoup WWHRS product range – Click here
• Recoup Horizon 2025 Sustainability & Carbon Reduction Charter – Click here
• You Tube Channel – Click here
• Recoup learning site – Click here

A senior role within our business, managing the end-to-end ordering and logistics operation for the company. From working directly with our exclusive Dutch manufacturing partners (in English only!) through to warehouse communication and courier management. Processing customer orders, managing key elements of our internal systems, and liaising will all parts of our business, mean that communication, IT, administration and a calm, level, strategic and focused approached is essential.

The current role includes:

• A dedicated, leading, ordering and logistics position, the first in this new department.
• Build relationships with all sectors of our business and supply chain – This role is not just a headdown and process admin role, we are looking for engagement, ideas and interaction.
• Learn, understand and develop our internal systems and processes – Everything is up for review and change, should it move us forward as a business.
• Placing orders for a relatively small, but specialist range of products and supporting materials/ancillaries with our exclusive Dutch partners, and wider supply chain.
• Work with our stocking merchant partners and internal team on forecasting and demand. Processing orders and ensuring availability.
• Manage our out-sourced warehouse function, from stock holding, goods-in, goods-out and availability
• Manage all aspects of the product logistics, from collection from NL, importing into UK (through dedicated courier who manages customs), to domestic deliveries, both palletised and parcels.

• Higlhy proficient in Microsoft Office Suite (Word, Excel, Planner etc)
• Teams or similar video conferencing systems
• Linkedin & business-related social media *
• HubSpot or similar CRM system *
• Dear Inventory *

* Desired, but applicants without knowledge or experience will also be considered

• £50k pa +10% salary increase (yr1)
• No KPIs, just a cOmpany-wide, company-performance related bonus of +10% annual salary
• Flexible working environment with 4-day working week policy 100% pay | 80% hours | 100% commitment
  (Paid hours equivalent to 42.5 hours pw. Worked hours 34 hours pw inc breaks across 4 or 5 days)
• 4 weeks holiday, pro-rata (plus UK Bank Holidays)
• Company pension scheme (up to 8% employer contribution available)
• A carbon offset package for employees and their households

• Engaging | Confident | Friendly
• Excited by new opportunities, not being concerned by new projects
• Open/willingness to learn
• Able to understand & interpret client & business requirements, challenges and needs
• Environmentally conscious (ESG)
• Well-developed communication skills
• Excellent presentation skills to explain concepts, ideas and opportunities
• Excellent administration and IT skills
• A natural attention to detail
• Comfortable to learn and understand technical terms and products
• Not individualistic, but able to focus on team success
• Progress driven, with a desire to evolve both personally and the business

• A candidate’s relevant qualifications and / relevant experiences will be equally weighted
• Direct sector experience is not necessary
• Being able to demonstrate transferable skills and role characteristics is fundamental
• Experience with CRM systems, Office and other relevant processes and systems is vital

• What is WWHRS and how does it work? – Click here
• Online remote technical presentation – Click here
• Recoup WWHRS product range – Click here
• Recoup Horizon 2025 Sustainability & Carbon Reduction Charter – Click here
• You Tube Channel – Click here
• Recoup learning site – Click here

A senior role within our business, reporting into the Technical Director, managing the technical, installation and after-sales support for our product range. Coming from a mechanical and electrical, or plumbing and heating background, with onsite practical experience, you will liaise will all parts of our business, from our specification team to our design colleagues, and most importantly, our customers, from specification through to post-installation.

The role will require and incorporate:

• A dedicated, leading, ordering and logistics position, the first in this new department.
• Build relationships with all sectors of our business and supply chain – This role is not just a headdown and process admin role, we are looking for engagement, ideas and interaction.
• Learn, understand and develop our internal systems and processes for this area of our business – Everything is up for review and change, if it moves us forward.
• Using your M&E experience to support the specification team with project designs, case studies and technical documents.
• Conduct toolbox sessions for developer technical teams, sub-contractors, and specifiers – mainly office based, but also onsite.
• Manage all aspects of product installation support, including sub-contractor queries (alongside the specification team), product faults, claims, and remedy.
• Working with the Technical Director, product engineers, production team and wider supply chain for development, improvement, and issue resolution of our products and support packages.

• Higlhy proficient in Microsoft Office Suite (Word, Excel, Planner etc)
• Teams or similar video conferencing systems
• Linkedin & business-related social media *
• HubSpot or similar CRM system *
• Dear Inventory *

* Desired, but applicants without knowledge or experience will also be considered

• £50k pa +10% salary increase (yr1)
• No KPIs, just a company-wide, company-performance related bonus of +10% annual salary
• Flexible working environment with 4-day working week policy 100% pay | 80% hours | 100% commitment
  (Paid hours equivalent to 42.5 hours pw. Worked hours 34 hours pw inc breaks across 4 or 5 days)
• 4 weeks holiday, pro-rata (plus UK Bank Holidays)
• Company pension scheme (up to 8% employer contribution available)
• A carbon offset package for employees and their households

• Engaging | Confident | Friendly
• Excited by new opportunities, not being concerned by new projects
• Open/willingness to learn
• Able to understand & interpret client & business requirements, challenges and needs
• Environmentally conscious (ESG)
• Well-developed communication skills
• Excellent presentation skills to explain concepts, ideas and opportunities
• Excellent administration skills
• A natural attention to detail
• Comfortable to learn and understand technical terms and products
• Not individualistic, able to focus on team & company success
• Progress driven, with a desire to evolve both personally and the business

• A candidate’s relevant qualifications and / relevant experiences will be equally weighted
• Direct sector experience an advantage, such as renewables, residential/commercial development, M&E design, reactive/planned maintenance and facilities management.
• Must have practical experience in plumbing & heating and/or M&E engineering.
• Can demonstrate IT/Administration competence, if no specific role directly incorporating this has been previously held, i.e. onsite contractor/sub-contractor

• What is WWHRS and how does it work? – Click here
• Online remote technical presentation – Click here
• Recoup WWHRS product range – Click here
• Recoup Horizon 2025 Sustainability & Carbon Reduction Charter – Click here
• You Tube Channel – Click here
• Recoup learning site – Click here